Globally, the team is on a 24-hour schedule. Team members may work in the office if they’d like - catered lunch is provided five days a week - but it’s not required except for once-per-week team meetings. On a practical level, the WeRock team uses a work-from-home model. We also host regular happy hours with the engineers, so everyone knows each other.” Sometimes product changes get made within a week. We get together with our Engineering team for hackathons, where we join forces to solve problems. The company absolutely relies on us to relay customer needs to our Product and Engineering teams. Devisha told us the vibe and sense of community today is the same, even though Eventbrite is a global company.ĭevisha: “WeRock team members are speaking to our customers all day long, so if anybody knows what our customers’ pain points are, it’s them. When Julia started the team in 2006, the whole company fit in one room. We arm our reps with the resources they need and then empower them to do whatever it takes to help solve event organizers’ and attendees’ problems.”
Every single person that we hire already has this innate passion for wanting to help people. “There are no telephone scripts,” she said. (There are smaller WeRock teams in other cities, including at Eventbrite headquarters in San Francisco.) Devisha described the team ethos as “customer obsessed.”
Devisha Mistry, Head of Customer Experience at the Nashville office.īefore interviewing a few WeRock Nashville team members (below), we got the big picture from Devisha Mistry, Head of Customer Experience.
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